FAQ - VASNIRA

Frequently Asked Questions (FAQ) – VAIKTAS Trends

What is VAIKTAS Trends?

VAIKTAS Trends is an online shopping platform by VAIKTAS Digital Solutions that offers a wide range of products including fashion, accessories, and lifestyle items. Our mission is to provide quality products with a seamless shopping experience.

What payment methods do you accept?

We accept multiple payment options including:

Credit/Debit Cards (Visa, MasterCard, RuPay)

UPI Payments

Net Banking

Wallets (if available)

Cash on Delivery (COD) – subject to availability in your location

What is your shipping policy?

Orders are processed within 1–3 business days.

Shipping time depends on your location and the courier partner.

Shipping charges, if any, will be displayed at checkout.

We currently deliver across India.

What is your return and refund policy?

Products can be returned within 7 days of delivery (subject to our Returns Policy).

Items must be unused, unwashed, and in original packaging.

Refunds are processed to your original payment method within 7–10 business days after we receive the returned item.

Do I need an account to shop on VAIKTAS Trends?

You can shop as a guest or create an account for faster checkout, order tracking, and personalized recommendations.

How do I place an order?

Browse products and select the items you wish to purchase.

Add the items to your cart.

Proceed to checkout, provide your shipping details, and select a payment method.

Confirm your order. You will receive an email confirmation with your order details.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email/SMS. You can use this tracking number to monitor your order status on the courier partner’s website.

Can I change or cancel my order?

Orders can be modified or cancelled within 24 hours of placing them.

Please contact our support team at support@trends.vaiktas.in
with your order details.

Once an order is shipped, it cannot be cancelled but you may initiate a return after delivery.

What if I receive a damaged or defective product?

Contact our support team immediately at support@vaiktastrends.in
with your order details and photos.

We will arrange a replacement or refund at no extra cost.

Is my personal information safe?

Yes. We value your privacy and adhere to strict security measures. Please refer to our Privacy Policy for detailed information on data collection, use, and protection.

How can I contact customer support?

You can reach us via:

Email: care@vasnira.com

Address: 173, Block B, TECCI Park, 7th Floor, OMR, Sholinganallur, Chennai, Tamil Nadu, 600119, India

Our team is available to assist you with any queries or issues regarding your orders, returns, or products.